Republic Storage of Idaho

March 5, 2010 to present we have been on-site managers of Republic Storage in Mountain Home, Idaho. This facility is open 365 days a year and has nearly 900 units and spaces available. We have worked hard to build the reputation of our facility with a high standard of customer service, a clean-maintained facility, and consistently putting forth a conscientious effort in monitoring the facility. The following are rental unit number increases of the past two years: We increased the rental base up to 700 rentals, at an 85% fill rate between 3/2010 and 3/2012. For the balance of 2011, we were the number one facility in the chain of 17 locations in Idaho. We enjoyed an increase over the previous year of a net 57 rental gain, the balance of the other 16 locations had a 33 rental gain as a group. We were recognized as their most profitable site in 2011.

Responsibilities:

Counter / Phone Sales, Follow-Up, Reservations, Contracts & Documents, SiteLink Program, Data Entry, Billing, Microsoft Out Look program, Email Invoices, Invoices, Collection of Payments, Post Payments, Courtesy Calls, Automatic Credit Card Billing, Collection Letters, Late Fees, Past-Due Account Collection, Auction Process Documentation, NSF Check Collection Process, Communications with Tenants and Area Managers, Current Tenant Contact Information, Deceased Tenant Procedures, Vehicle Addendums, Inventory and Supply Orders, Cash box, Petty Cash, Deposits, Reports, Move Out Reports, Daily Documentation and Records, making bank deposits, Door Maintenance, Repairs, Ropes, Cleaning, Physical Unit Inspection/Cleaning of Vacated Units, Maintenance Requisitions, Cut Locks and Over Locks, Assist in Inventory and Auction Process, Daily Security and Vacancy Checks, Outside Lighting, Keypads, Pest Control, Ground Maintenance

Real Estate Team In Oregon & Idaho

January 2006 - 2009
Remax
Boise, ID
Principle Broker was
Randall Rowe

November 2003 - December 2005
John L. Scott
Medford Oregon
Principle Brokers were Steve and Lori Hawkins of John L. Scott
For reference please contact Lori and Steve
Keller Williams Realty 541-301-5759

2005 Production of over 7 million in sales
Earned the John L. Scott Diamond Sales Award in 2005
Mike Klassen

Additional Experience:

2006 - 2010
Realize Communication
Boise, ID - Customer Service Representative, Business and Individual Account Management, Facilitated Appointments and Assessed Needs of small and large companies

1999 - 2005
ATT Wireless/Sprint-Nextel
Medford, Oregon - Sales Account Manager, Managed and provided customer service for 250 sales account as a direct business to business. Account Executive in Southern Oregon for ATT wireless. I implemented “outside the box” marketing - speeding profitability. I worked hard at developing clients through referrals, cold calling and routine customer calls. One of my strengths was working in an “impulse” sales venue at the Rogue Valley Mall.

- Music City Spokane, Washington / Piano Forte Medford, Oregon
Manager/Owner of Music Retail Business

Jenny Klassen

Experience:

Jan 2007 - June 2009
HotRodHotline.com
Boise, ID
Maryann Lawford, Owner, - Salesperson, Account Rep and Marketing Coordinator, Public Relations with all commercial account holders and potential accounts, Individualized Marketing Programs for specific product, Customer Service, Wrote Individualized Marketing Contracts, Managed Lead Records, Computer Marketing Programs,

2003 - 2007 Real Estate Agent, Clerical Responsibilities and Marketing, Transaction Coordinator for team,

2000 -2003
US Cellular
Medford, Oregon - Customer Service Representative, Inbound Calls, Customer Resolve

Spokane, Washington - Kinman Business University, Legal Secretary Course